1. Introduction
Diamond Creative Collective (“DCC,” “we,” “us,” or “our”) operates diamondccs.org and related webpages, forms, and online services (collectively, the “Site”).
This Privacy Policy explains the types of information we may collect when you visit the Site, contact DCC, submit an inquiry, book a consultation, or otherwise interact with us online. It also explains how we use, disclose, retain, and protect that information and the choices that may be available to you.
This Privacy Policy applies to information collected through the Site. Separate agreements may apply when you become a client of Diamond Creative Collective.
2. Information We Collect
The information we collect depends on how you interact with DCC and the Site.
Information you provide directly
When you submit a contact form, inquiry, consultation request, or other communication, we may collect information such as:
- Your name
- Email address
- Phone number, when provided
- Business or organization name
- Industry or service interests
- Referral source
- Project, content, or business details you provide
- Messages and other information you voluntarily submit
Information collected automatically
When you access the Site, our hosting, security, and analytics technologies may automatically process certain technical and usage information, which may include:
- IP address or approximate geographic region
- Browser and device information
- Operating system
- Referring website or source
- Pages viewed and navigation activity
- Date and time of visits
- Performance and error information
We do not intentionally request sensitive personal information through our general website forms. Please do not submit sensitive personal, financial, medical, identification, or account-access information through a general contact form.
3. How We Use Your Information
We may use information collected through the Site to:
- Respond to questions and general inquiries
- Review requests for services or consultations
- Communicate about prospective or existing projects
- Provide requested information about DCC services
- Schedule consultations and meetings
- Operate, maintain, secure, and improve the Site
- Understand how visitors use and find the Site
- Troubleshoot technical issues
- Prevent fraud, spam, abuse, or security incidents
- Maintain appropriate business records
- Comply with applicable legal obligations
- Protect DCC, our clients, visitors, and others
If you voluntarily request marketing communications from us, we may also use your contact information to send those communications. You may opt out of marketing emails at any time.
5. Website Analytics and Performance
The Site is hosted using third-party infrastructure, including Vercel. Hosting providers may process technical information necessary to serve webpages, maintain security, diagnose problems, and measure performance.
We may use privacy-oriented website analytics or performance measurement tools, including Vercel Web Analytics or Vercel Speed Insights, to better understand aggregate website traffic and technical performance.
If we later add materially different analytics, behavioral tracking, advertising, or retargeting technologies, we will update this Privacy Policy and provide any notices or consent mechanisms required by applicable law.
7. Third-Party Services
DCC relies on third-party technology providers to operate parts of the Site and our communications. These may include website hosting providers, email-delivery services, scheduling platforms, form-processing tools, analytics providers, and communication platforms.
When you interact directly with a third-party service, that provider may collect and process information according to its own privacy policy and terms. DCC does not control the independent privacy practices of third-party providers.
Links to social media profiles or other external platforms may also take you to services operated by third parties.
8. Email, Phone, and Other Communications
If you contact DCC, request information, submit an inquiry, or book a consultation, we may use the contact information you provide to respond to that request and communicate with you about the relevant matter.
Transactional or service-related communications are separate from promotional marketing communications.
If DCC offers an optional marketing email list and you choose to subscribe, you may unsubscribe using the link provided in the email or by contacting us directly.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, maintaining business records, administering client or prospective-client relationships, resolving disputes, protecting against fraud or abuse, and complying with legal, accounting, or reporting obligations.
Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements. When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it.
10. Data Security
We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, storage platform, or security system can be guaranteed to be completely secure. You provide information online at your own risk.
11. Your Privacy Rights
Depending on where you live and which privacy laws apply, you may have rights concerning your personal information. These rights may include the ability to:
- Confirm whether we process your personal data
- Request access to personal data we maintain about you
- Request correction of inaccurate personal data
- Request deletion of certain personal data
- Obtain certain personal data in a portable format where applicable
- Opt out of certain targeted advertising, sales of personal data, or qualifying profiling where applicable
To make a privacy request, use our contact form and identify the message as a “Privacy Request,” or contact us using the information in Section 15.
We may need to verify your identity before completing certain requests. We will not discriminate against you for exercising a privacy right provided by applicable law.
Appeals
If applicable law gives you the right to appeal a decision we make regarding a privacy request, you may submit an appeal using the same contact methods and identify the communication as a “Privacy Appeal.” Please include enough information for us to identify the request and decision you are appealing.
12. Children's Privacy
The Site is intended for businesses and adults seeking professional creative and marketing services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site.
If you believe a child has provided personal information to us through the Site, please contact us so that we can review and, where appropriate, delete the information.
13. External Links
The Site may contain links to websites, social networks, or services operated by third parties. This Privacy Policy does not govern third-party websites or services, and DCC is not responsible for their privacy practices.
We encourage you to review the privacy notices of third-party services before submitting personal information to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal obligations.
When we update this policy, we will revise the “Last updated” date at the top of this page. Material changes may also be communicated through the Site or another appropriate method when required.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or a request involving your personal information, contact:
Diamond Creative Collective
Austin + Central Texas
Email: hello@diamondccs.org
Phone: +1 (737) 331-0797
Website: diamondccs.org
You may also submit privacy-related inquiries through our online contact form.